Coronavirus Response

If you have been financially impacted by the coronavirus, Cashfloat is here to help you.

If you will, or think you will struggle to make your next payment during these difficult times, please contact us at 0203 757 1933, or email

At Cashfloat, our customers’ safety is of the utmost importance. We are closely monitoring the coronavirus (COVID-19) situation in the UK, and we are here to support our customers during this challenging time. Cashfloat understands your concerns for your financial stability even whilst the spread of the virus is gradually beginning to ease across the UK.
We are committed to helping our customers through this crisis.

Safety is our priority, and we encourage all our customers to limit themselves to potential exposure to the coronavirus. All of our online services will continue as usual. As always, customers will be able to apply for Cashfloat loans entirely online or using our Money on Demand app. You will also be able to login to your account to easily manage your loan online. We advise our customers to use online financial services versus in-person as much as possible to limit the risk of exposure.

We do not recommend borrowing short term online loans if your income has been reduced or your expenses have risen. Rather, we recommend that you seek help from government agencies and other help trusts during this difficult time.

How the Coronavirus is Affecting the UK Economy

Between business shutdowns, job layoffs, school closures, and social distancing, many UK consumers are wondering if the economy will ever be the same again. People are unsure how they will cover basic living costs and businesses wonder if the coronavirus will send them into administration. Here at Cashfloat, we strongly believe that with some careful planning, UK consumers, businesses, and the economy at large will be able to weather this storm.

With so many people resorting to payday loans to cover basic expenses, Cashfloat issued a report on who needed payday loans during the Coronavirus pandemic to try and find out who was hit hardest financially during the COVID-19 pandemic.

Protect your Personal Finances
from COVID-19

  1. All applications for mortgage deferrals (payment holidays) closed on 31 March 2021, and all payment deferrals ended on 31 July 2021. If you are still struggling, contact your lender as soon as you can. Your lender will offer you support regardless of having had a payment holiday. You may find up to date information on the lender’s website, regarding financial difficulty due to Covid19, and how they can help with mortgage payments if you are struggling.

  2. If you had planned and paid for a holiday abroad, don’t cancel it without checking the cancellation policy. Canceling now could be deemed a ‘disinclination to travel’ and you may not get a refund. It’s better to wait for the company to cancel on you, in which case you are entitled to a refund. Most airlines should refund your money within 7 working days of requesting a refund.

FAQ’s about Coronavirus

My employer has kept me on furlough because of coronavirus. What are my rights?

If you have been placed on furlough due to the coronavirus pandemic, you should speak to your employer about receiving 80% of your regular income up to £2,500, through the Coronavirus Job Retention Scheme. The government has recently extended this scheme until 30 September 2021. Under the new parameters of the scheme, you can work for your employer while on furlough. You will be paid your regular rate for the hours you work, while the remaining hours will be covered by the furlough scheme.

I was laid off from my job due to COVID-19 and now I can’t pay my rent. What can I do?

If you have been laid off from your job because of COVID-19 and you do not qualify for statutory guarantee pay, you should apply for Jobseeker’s Allowance from Jobcentre Plus. This will provide you with income until you are able to go back to work or find a new job. You should speak to your landlord about an alternate arrangement for paying your rent in the meantime. The ban on eviction is not in effect anymore, so paying your rent is an urgent priority. If you are behind on your rent payments, you should deal with rent arrears.

I am self-employed and my business has been impacted by coronavirus. What help can I claim?

If your business has been impacted by coronavirus, you can apply for the Self-Employment Support Scheme from May-September 2021 for the fifth grant. This scheme provides 80% of regular income up to £7,500 as a lump sum. You can check here if you are eligible for this.

I am still working from home now because of coronavirus. Can I get compensation for my expenses?

Yes. If you normally work outside your home, but due to the pandemic, you were forced to set up a home office, your employer must reimburse you for purchasing office equipment. Normally, this reimbursement would be taxed, but if you are setting up a home office soley due to coronavirus, you don’t need to pay tax or NI contributions on that sum. Your employer should take care of adjusting the taxes for you, but it’s a good idea to double check your payslip to ensure you aren’t paying taxes for your home office equipment.

Additionally, you can claim back tax-free money for your working-from-home expenses either from your employer or HMRC. You won’t need any proof (receipts, bills, etc) if you’re claiming up to £6 per week. Claim your reimbursement now.

I don’t think I’ll be able to make my loan repayment this month. What do I do?

If you think you won’t be able to make your scheduled loan repayment, please contact us as soon as possible. We understand you are experiencing a challenging time financially, and we are happy to work out an alternate payment plan with you.

Coronavirus Rights for Employees

The constantly changing COVID-19 situation is still impacting UK businesses of all sizes across every industry. Cashfloat brings you a summary of your rights in the workplace during the coronavirus crisis. As always, public health and safety is the top priority, and we urge customers to listen to government directives.

If you are considered extremely vulnerable and have been instructed to stay home and shield, please do so.

  • If your employer offers you the option to work from home, you are entitled to your regular salary.
  • Your employer can place you on part-time furlough. You are entitled to your regular wages for the hours that you work. The remaining time will be covered by the furlough scheme. There is no set amount of hours you must work/not work for this scheme.
  • If you are afraid to go to work because of coronavirus, speak to your employer. You may be able to work out working conditions that decrease your risk of exposure. Alternatively, you can discuss taking a holiday or unpaid leave. Your employer does not have to agree to this.

Coronavirus Guidelines for Employers


Cashfloat is here to help during the Coronavirus outbreak

We will continue to monitor the situation and remain available to answer any questions or concerns you may have. We are committed to keeping our customers well informed. This page will be updated frequently with information we feel could be useful to you. The Cashfloat team wish all of our customers good health, safety, and financial security in these uncertain times.

Thank you
for your trust and time

We want you to get the help you need

Government assistance is available