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Be Wary Of Scams When Answering The Phone

- by Sarah Connelly
Protecting Your Property And Savings From Thieves – Chapter 18

How many times have you been ready to eat or are getting ready to relax in front of the TV after a busy and stressful day at work when the telephone rings. The last thing you are in the mood of is someone trying to sell you something! Cold calls seem to be reaching epidemic proportions in the UK, and a large number of them could turn out to be telephone scams.

In this article, Cashfloat payday lender will help you learn how to avoid and deal with scams when answering the phone. After all, we don’t want you needing a pay day loan because you’ve been scammed out of your hard-earned money!

Avoid scams when answering the phone - Cashfloat
In this article, we will consider the issue of telephone scams:
  • Details of the most common scams when answering the phone
  • Information about well-known scammer phone numbers
  • How to be wary of premium rate numbers and how to complain to if you feel you have been misled
  • How to register for the Telephone Preference Service Registration
  • What to do if you are a victim of a phone scam

Vishing Scams When Answering the Phone

One of the most common scams when answering the phone is when the conman makes people think they are talking to an authority. They might even pretend to be the police or a member of their bank staff! Often, this is made more convincing as they can use technology to make the official phone number appear on the caller ID display. (This is also called number spoofing). Then, they might try and convince people that they have been the victim of some kind of bank fraud. They will even make it more realistic by revealing details of their personal details, PIN or online banking passcodes.

Avoid scams when answering the phone - Cashfloat

A variation of this con trick is that they persuade people to transfer their funds to a supposedly ‘safe’ account or to hand over their bank/credit card to a courier so that they can replace it for them. To lull them into a false sense of security, often the caller encourages people to phone back to verify the truth of their claims. When the victim calls back, the line has been left open, but the conman plays a recording of the dialling tone, so they think they are talking to the bank when they are not.

According to Financial Fraud Action UK, the telephone bank scam netted criminals a total of £23 million in 2014. To avoid becoming a victim of such a scam, you should never disclose the personal details of your bank account over the phone. Also, wait about 10 minutes before calling back or alternatively, call from a different number such as your mobile, so you know exactly who you are talking to.

Telephone Preference Service Registration

The rules changed in 2014 so you are now able to opt out of the register, so you will no longer receive unsolicited sales or marketing calls. If you do receive cold calls, you can make a complaint to the Information Commissioner’s Office (whether you have lost money or not) and they will investigate. Firms have been fined thousands of pounds for not following the new rules. This service is completely free of charge; be careful as there have been cases of scam callers demanding money to renew people’s registration.

Of course, you may still continue to receive calls from personal forward numbers; often being located abroad, they see no reason to respect UK’s laws.

What To Do If You Fall Victim To A Phone Scam

There are some organisations to which you can report any incidents of scams when answering the phone. You can contact the police on the non-emergency number 101 while you can make a report to Action Fraud online. All cases reported to Action Fraud are also forwarded to the NFIB (National Fraud Intelligence Bureau). If someone is impersonating an institution like a bank, it might be worth reporting the matter to the bank in case they want to issue a warning so that other customers can be on the alert. For the same reason, you could also refer the matter to the Citizens Advice Bureau.

Report scams when answering the phone - cashfloat

If you receive calls or messages from numbers you do not recognise, you do not have to pick up the phone. Be especially wary of personal forward and premium rate numbers. The phone should be something that makes your life easier and not something to make you feel stressed. When dealing with cold callers, always listen to everything they say with scepticism and do not take people at face value as you have no real way of telling who you are speaking to.


Sarah Connelly
Sarah is an enthusiastic writer, blogger and an eager agent of change. Although she has never been one to voice her opinion publicly, Sarah has dedicated herself to helping Cashfloat spread awareness about common financial issues and the importance of money management. Through her writing, Sarah hopes to empower a positive and lasting change in people. Sarah believes strongly in ethical business management and consumer protection. After completing her degree in Computer Science in one of London’s esteemed universities, Sarah has come to adore the buzzing hub of London city. Still, in her free time, Sarah enjoys reading, researching, watching movies and eating out. After all, #YOLO!
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