Coronavirus Response

If you have been financially impacted by the coronavirus, Cashfloat is here to help you.

If you will, or think you will struggle to make your next payment during these difficult times, please contact us at 0203 757 1933, or email, and we may be able to offer you a payment deferral for a period of one month.

This payment deferral will not adversely impact your credit file or incur additional costs, as long as it is repaid as agreed on the following month’s due date. If you are unable to repay the deferred instalment the following month, please let us know as soon as possible and we will look at other ongoing options to suit your personal circumstances. Please note any ongoing payment arrangement after the deferred due date may incur additional costs and adversely affect your credit file.

COVID 19 Business Update

Please be advised that due to the current pandemic our opening hours have changed slightly. We are now open Monday to Friday 9am to 5.30pm and we will ensure that any requests received are processed during these times.

At Cashfloat, our customers’ safety is of the utmost importance. We are closely monitoring the coronavirus (COVID-19) situation in the UK, and we are here to support our customers during this challenging time. Cashfloat understands your concerns both for your physical health and financial stability as the virus continues spreading in the UK.
We are committed to helping our customers through this crisis.

Safety is our priority, and we encourage all our customers to limit themselves to potential exposure to the coronavirus. All of our online services will continue as usual. As always, customers will be able to apply for Cashfloat loans entirely online or using our Money on Demand app. You will also be able to login to your account to easily manage your loan online. We advise our customers to use online financial services versus in-person as much as possible to limit the risk of exposure.

We do not recommend borrowing short term online loans if your income has been reduced or your expenses have risen. Rather, we recommend that you seek help from government agencies and other help trusts during this difficult time.

How the Coronavirus is Affecting the UK Economy

Between business shutdowns, job layoffs, school closures, and social distancing, many UK consumers are wondering if the economy will ever be the same again. People are unsure how they will cover basic living costs and businesses wonder if the coronavirus will send them into administration. Here at Cashfloat, we strongly believe that with some careful planning, UK consumers, businesses, and the economy at large will be able to weather this storm.

Protect your Personal Finances
from COVID-19

  1. If you took a 3 month payment holiday on your mortgage and are still struggling, you can now extend the holiday for an additional 3 months. Be aware that this is a deferment, and you will have to make up the missed payments, plus accumulated interest. Nevertheless, the payment holiday will not affect your credit score.

  2. If you had planned and paid for a summer holiday abroad, don’t cancel it without checking the cancellation policy. Canceling now could be deemed a ‘disinclination to travel’ and you may not get a refund. It’s better to wait for the company to cancel on you, in which case you are entitled to a refund. If you booked your holiday before mid-March and you paid for travel insurance, your policy may cover coronavirus-related cancellations, but always check first.

FAQ’s about Coronavirus

I think I might have coronavirus. What should I do?

My employer put me on furlough because of coronavirus. What are my rights?

If you have been placed on furlough due to the coronavirus pandemic, you should speak to your employer about receiving 80% of your regular income through the Coronavirus Job Retention Scheme. The government has recently extended this scheme through October as long as you were furloughed before 10 June 2020. Under the new parameters of the scheme, you can work for your employer while on furlough starting 1 July. You will be paid your regular rate for the hours you work, while the remaining hours will be covered by the furlough scheme.

I was laid off from my job due to COVID-19 and now I can’t pay my rent. What can I do?

If you have been laid off from your job because of COVID-19 and you do not qualify for statutory guarantee pay, you should apply for Jobseeker’s Allowance from Jobcentre Plus. This will provide you with income until you are able to go back to work or find a new job. You should speak to your landlord about an alternate arrangement for paying your rent in the meantime. The government has temporarily banned evictions so they would have to wait at least 3 months before taking any legal action against you. If you are behind on your rent payments, you should deal with rent arrears.

I am self-employed and my business has been impacted by coronavirus. What help can I claim?

If your business has been impacted by coronavirus, you can apply for the Self-Employment Support Scheme until 13 July 2020. This scheme provides 80% of regular income up to £2,500 per month for March, April and May, and 70% of income, maximum £2,190 per month for an additional 3 months. Eligibility is generally based on your 2018–2019 tax return. However, if you were on parental leave and therfore did not meet the income requirements for eligibility, you can rely on the 2 previous years’ tax forms. If you’ve already collected SEISS and need further income support, you should apply for universal credit as well as employment support allowance.

I have to work from home now because of coronavirus. Can I get compensation for my expenses?

Yes. If you normally work outside your home, but due to the pandemic, you were forced to set up a home office, your employer must reimburse you for purchasing office equipment. Normally, this reimbursement would be taxed, but if you are setting up a home office soley due to coronavirus, do don’t need to pay tax or NI contributions on that sum. Your employer should take care of adjusting the taxes for you, but it’s a good idea to double check your payslip to ensure you aren’t paying taxes for your home office equipment.

Additionally, you can claim back tax-free money for your working-from-home expenses either from your employer or HMRC. You won’t need any proof (receipts, bills, etc) if you’re claiming up to £6 per week. Claim your reimbursement now.

I don’t think I’ll be able to make my loan repayment this month. What do I do?

If you think you won’t be able to make your scheduled loan repayment, please contact us as soon as possible. We understand you are experiencing a challenging time financially, and we are happy to work out an alternate payment plan with you.

Coronavirus Rights for Employees

The unfolding COVID-19 situation is impacting UK businesses of all sizes across every industry. Cashfloat brings you a summary of your rights in the workplace during the coronavirus crisis. As always, public health and safety is the top priority, and we urge customers to listen to government directives.

If you are considered extremely vulnerable and have been instructed to stay home and shield, please do so.

  • The government has deemed it safe for vulnerable employees who are shielding to return to work 1 August 2020. This means you will no longer be eligible for SSP if you continue to stay home past that date.
  • If your employer offers you the option to work from home, you are entitled to your regular salary.
  • If you have already been furloughed, starting 1 July 2020, your employer can place you on part-time furlough. You are entitled to your regular wages for the hours that you work. The remaining time will be covered by the furlough scheme. There are no set amount of hours you must work/not work for this scheme.
  • If you are afraid to go to work because of coronavirus, speak to your employer. You may be able to work out working conditions that decrease your risk of exposure. Alternatively, you can discuss taking a holiday or unpaid leave. Your employer does not have to agree to this.
  • If you are deemed an “essential worker”, you can continue sending your children to school if you cannot make alternative arrangements for childcare.

Coronavirus Guidelines for Employers


Cashfloat is here to help during the Coronavirus outbreak

We will continue to monitor the situation and remain available to answer any questions or concerns you may have. We are committed to keeping our customers well informed. We will update this page frequently with information we feel could be useful to you. We wish all of our customers good health, safety, and financial security in these uncertain times.

Thank you
for your trust and time

We want you to get the help you need

Government assistance is available