Here you'll find clear answers to common questions about how Cashfloat works, from our loan process and eligibility to our FCA authorisation and how we keep your information secure.
Whether you're a new or returning customer, this page will help you better understand how we support you every step of the way.
If you are deaf, hard of hearing, or have a speech impairment, you can contact us easily through the Relay UK service.
To reach us using Relay UK:
We are fully trained to support Relay UK users and ensure that your call is handled with care and respect.
If you are not able to repay your loan as planned, then you should call us right away and discuss your problem with our customer service team who are happy to help. In most instances we are able to sort out the issues and can extend the loan for a short amount of time. Please note, by extending your loan, this may increase the total amount to pay back and may also affect the way your account is reported to the credit reference agencies. Please speak to your account manager for further information.
If you discover that you are having difficulties in making the repayments of your loan, contact us right away. Our staff are friendly and happy to rearrange your repayment plan to find a solution that works for you. Calling us before you miss a repayment will save you from having to pay the £10 missed repayment fee, so make sure to call or email before your repayment is due. We want to make it work for you. This is one of the advantages of getting payday loans from direct lenders, that you can communicate with the lender directly when you have an issue with your loan. Shying away from the problem of not being able to pay back your loan will only make you more in debt and will surely not do any good.
Not only can you repay your loan early, we actually encourage this. By paying off your payday loans early, you will end up paying less interest than you thought you would on your loan! To repay your loan early, simply log in to your client login area and make the payment yourself. You can do this at any time, from any place. Alternatively, you can contact us during office hours by phone on 020 3757 1933 or via our live chat.
Not normally. In most cases, no documents are needed from you when you apply for a loan with Cashfloat as we have all the information we need from your loan application to make a decision. However, we may sometimes need you to provide some extra documentation to satisfy regulatory requirements. In these cases, we will contact you to let you know what is required.
It is very unlikely we will have to contact your employer when you apply for a loan with us. However, occasionally we will have to resort to this option in order to verify that you are employed or for other similar reasons. Additionally, if a customer fails to repay their loan and we cannot reach them on the contact details they have provided we may have to contact their employer.
If you submit an online loan application after 5:30 pm, before 9:00 am or at weekends, our underwriting team will process it just after 9:00 am of the next working day. If you have a query about your application or anything else but cannot contact us within our office hours, feel free to drop us an email at info@cashfloat.co.uk, and we will respond within 24 hours (weekends and public holidays excluded). We like to make sure that every borrower benefits from the human touch so we can guarantee that you are getting the best value payday loan for your specific needs.
When you need a loan, you don't want a long complicated process. That's why we've made every effort to keep our loan process as simple as possible.
We want to make sure you’ll be able to repay your loan with no guarantor, so we have a few basic criteria for those applying. You must:
As a responsible lender, we only allow our borrowers to have one loan from us at a time. If you want to borrow money for something else and are looking for another payday loan from a direct lender, you would first have to pay off your old loan and then you can reapply with us for a new loan. It's never a good idea to borrow money when you are already in debt, and working to pay off your loans before borrowing again will help you regain control over your finances.
Nothing! We don’t believe you should be charged just for applying for payday loans in the UK. If you are approved, all interest and charges are included in your loan agreement – don’t worry about hidden costs. There aren’t any. We truly believe that taking care of our customers includes ensuring cost transparency, so you will know exactly how much your payday loan will cost.
Yes. When you apply for a loan with Cashfloat we carry out a credit check with one or more credit reference agencies. We use this, together with the information in your application, to help us decide whether the loan is affordable for you.
A record of the check will normally appear on your credit file and may affect your credit score. Making sure the loan is affordable is an important part of responsible lending.
With Cashfloat, we'll do our best to get your quick loan into your bank account anywhere between 10 mins and 1 hour after approval. If your bank doesn’t support Faster Payment Services (FPS), it could take longer. All our quick loans are funded on the same day for no extra fee, provided that you applied during office hours. Applications made after 5:30 pm or on weekends and public holidays will be our priority first thing next working day.
Yes, all of our loans are based in the UK. We believe that dealing with a lender close to home is so much easier. Our main offices are based in North West London, and like all payday UK lenders, we are registered and authorised by the FCA.
If your circumstances change and your agreed repayment date is no longer suitable, please contact us as soon as possible. In some cases we may be able to move your payment date or agree an alternative repayment plan.
Any change will depend on your individual situation and our assessment of what remains affordable for you.
You can log in to your Cashfloat account using the email address and password you registered with when you applied. The login link is available on our website.
If you have forgotten your password, you can reset it securely from the login page. If you still cannot access your account, contact our customer support team for help.
We hold the personal and financial information that we need to process your application, manage your loan and meet our legal and regulatory obligations.
You have rights over your data, including the right to access the information we hold and to ask us to correct anything that is inaccurate. Details of how we use your data can be found in our privacy policy, or you can contact us for more information.
Every applicant has the right to cancel and withdraw from your online loan agreement within 14 days of signing the loan agreement. If you do withdraw, you must pay back the amount you borrowed and the total amount of interest you have accumulated in that period of borrowing the loan. You can withdraw by contacting us on 020 3757 1933 (during office hours only) or send us an email at client-service@cashfloat.co.uk.
If something has gone wrong with your loan and you want to speak to someone about it, the first step is to contact our customer support team. They should be able to help you with practically anything. If your issue is still unresolved you can contact complaint.handling@cashfloat.co.uk who will deal with your complaint.
If you are struggling with your Cashfloat loan or other debts, please contact us straight away so we can discuss your options. Ignoring the problem usually makes it worse. You can also contact money.helper.org for additional impartial advice.
Fraudsters sometimes pretend to be legitimate lenders. Cashfloat will never ask you to pay an upfront fee or to send money before we approve a loan.
If you receive a message that seems suspicious, do not share personal or banking details and do not click on any links. Instead, contact us using the details on our website to check whether the contact is genuine.
Yes, Cashfloat is a direct lender and assesses loan applications internally. When a loan is approved, it is provided directly by Cashfloat. In some cases, if Cashfloat is unable to offer a loan, and only with the applicant’s permission, the application may be referred to a third party lender or broker. Customers are informed and asked for consent before any referral takes place.
Cashfloat loans are assessed using creditworthiness checks and are repaid in instalments over an agreed period. Traditional payday loans are often repaid in a single lump sum on the borrower’s next payday. Instalment repayments can make it easier for customers to manage repayments over time, depending on their individual circumstances.
Yes, Cashfloat carries out creditworthiness checks as part of every loan application. These checks consider information provided by the applicant, along with relevant credit and financial data, to assess whether the loan is affordable. This process is carried out in line with Financial Conduct Authority requirements for responsible lending.
Cashfloat operates as a regulated lender in the UK and follows FCA (Financial Conduct Authority) rules designed to ensure customers are treated fairly. These rules cover areas such as creditworthiness assessments, transparency of costs, and the handling of customers who experience financial difficulty.
Cashfloat has been providing loans in the UK since 2014. During this time, Cashfloat has supported over 500,000 customers.
Cashfloat is part of the fintech group Western Circle. Western Circle operates regulated lending businesses in the UK and focuses on developing technology-led lending solutions.
Cashfloat provides ongoing customer support throughout the life of the loan, not just at the point of application. Customers can contact the support team if their circumstances change or if they need help understanding repayments.
Loan decisions are based on an assessment of creditworthiness, which considers the applicant’s financial circumstances and ability to repay the loan. This approach is designed to ensure that loans offered are manageable and in line with responsible lending requirements.
This website uses cookies so that we can provide you with the best user experience possible. Cookies are stored in your browser and perform functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
More information about our Cookie policy.
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, make transactions or make use of our online self-services options.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
