Hi, my name is Richard and I am responsible for compliance and complaint handling here at Cashfloat.co.uk. Together with my team, we will go above and beyond to help you with anything related to our business conduct.
I assume you are visiting this page because you are not satisfied with some aspects of our service, loan products or just having repayment issues. Worry not! We are here for you. So let’s get started with the most important things you need to know before submitting your complaint:
Should you wish to refer the complaint to the Ombudsman, this must be done within 6 months of the date of our final response letter. You are also able to use the European Commission’s Online Dispute Resolution platform (ODR) which allows you to make a complaint about online purchases through the platform. This platform may be used to facilitate resolution of disputes and sits alongside our existing complaints procedure. For more information visit: https://ec.europa.eu/consumers/odr/
Address: Exchange Tower, London E14 9SR
Telephone numbers: 0800 023 4 567 (calls to this number are free on mobile phones and landlines)
Email address: firstname.lastname@example.org
|Period covered in this report||Product/ service grouping||Number of complaints opened||Number of complaints closed||Percentage upheld|
|1st April 2019 – 31st March 2020||Credit related||1107||1102||5.24%|
It has come to the attention of Cashfloat and other payday loan lenders, that third party contacts, called claim management companies, are targeting unhappy payday loan customers. They claim to issue a complaint on behalf of the customer in exchange for a fee. We would like to advise our customers, that there is no need to pay to make a complaint. It is absolutely free for you to complain and we deal with your complaint responsibly and efficiently.
We strive to continually offer a high level of customer service and will do everything we can to ensure your complaint is dealt with to your satisfaction.