Hi, my name is Richard and I am responsible for compliance and complaint handling here at Cashfloat.co.uk. Together with my team, we will go above and beyond to help you with anything related to our business conduct.
I assume you are visiting this page because you are not satisfied with some aspects of our service, loan products or just having repayment issues. Worry not! We are here for you. So let’s get started with the most important things you need to know before submitting your complaint:
Should you wish to refer the complaint to the Ombudsman, this must be done within 6 months of the date of our final response letter.
Address: Exchange Tower, London E14 9SR
Telephone numbers: 0800 023 4 567 (calls to this number are free on mobile phones and landlines)
Email address: complaint.info@financial-ombudsman.org.uk
Period covered in this report | Product/ service grouping | Number of complaints opened | Number of complaints closed | Percentage upheld |
---|---|---|---|---|
1st April 2019 – 31st March 2020 | Credit related | 1107 | 1107 | 7% |
It has come to the attention of Cashfloat and other payday loan lenders, that third party contacts, called claim management companies, are targeting unhappy payday loan customers. They claim to issue a complaint on behalf of the customer in exchange for a fee. We would like to advise our customers, that there is no need to pay to make a complaint. It is absolutely free for you to complain and we deal with your complaint responsibly and efficiently.
We strive to continually offer a high level of customer service and will do everything we can to ensure your complaint is dealt with to your satisfaction.
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
More information about our Cookie policy.
These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, make a transaction or make use of e-billing services.
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.