Three things to know before making a complaint to Cashfloat
If you’re visiting this page, then you might be dissatisfied with some aspects of our service or loan products. Otherwise, you might be having repayment issues. That’s okay. We try to help even when our customers are unhappy.
Here are the five most important things you need to know before submitting a complaint:
Should you wish to refer your complaint to the ombudsman, this must be done within 6 months of the date of our final response letter.
Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Telephone number: 0800 023 4 567 (calls to this number are free on mobile phones and landlines)
Email address: firstname.lastname@example.org
|Period covered||Product/ service grouping||Number of complaints opened||Number of complaints closed||Percentage upheld|
|1 st April 2019 – 31 st March 2020||Credit related||1107||1107||7%|
|1 st April 2020 – 31 st March 2021||Credit related||911||911||5.2%|
|1 st April 2021 – 31 st March 2022||Credit related||614||589||3.9%|
|1 st April 2022 – 31 st March 2023||Credit related||734||772||6.85%|
Cashfloat and other direct payday loan lenders sometimes have to deal with complaints through organisations called claims management companies. These companies target unhappy payday loan customers and offer to issue a complaint on behalf of a loan recipient in exchange for a fee. We would like to advise our customers that there is no reason to pay to make a complaint. It is completely free for you to complain directly to Cashfloat, and we will deal with your complaint responsibly and effectively. We strive to continually offer a high level of customer service and will do everything we can to ensure your complaint is dealt with to your satisfaction.