How it Works

We pride ourselves in providing fast loans. We aim for our loan applicants to receive loan approval and funding within 90 minutes of applying.

Once you’ve submitted your application, we’ll do some checks to see if we can approve your loan. This involves completing a credit check and an affordability assessment, amongst other things. Most applicants receive a decision within 30 minutes. Once your payday loan application is approved, you’ll normally be funded within one hour.

Note that on some occasions, it can take up to four hours to receive a final lending decision, and it may even take until the following day. Applications submitted outside of office hours or at the weekend will be processed on the next working day. Sometimes we may also need to get additional information from you. If this is the case, we’ll contact you within one business day of your application. Funding within one hour of approval is also only available during office hours on Monday to Friday.

If you’d like to speed up the process, you can do this by calling us on 020 3757 1933 and pressing option one to speak directly to a loan underwriter.

If your loan has been pre-approved, that means it’s passed our initial checks, but an underwriter still needs to manually review it. You should receive a final decision within four hours. You can speed up the process by contacting us. The best thing is to call us on 020 3757 1933 and press option one.

If we need further information from you, you will be contacted within one business day. You can track the progress of your application via the link sent to you by email.

To check the progress of your application, follow the link sent to you by email.

You’ll be directed to a screen that shows whether or not you need to provide us with any more information before you can be approved. If everything has already been completed and you’ve still not been funded, it means that the application is waiting to be manually reviewed by a loan underwriter. This can take up to four hours.

Whatever the status of your application, you can speed things along by calling 020 3757 1933 and pressing option one to speak directly to a loan underwriter.

Unfortunately, we do not offer top-ups for any of our loans, including our payday loans. You are welcome, however, to reapply after you’ve repaid your current loan. If you do decide to apply for another loan after you’ve settled one, please remember that we can’t guarantee that you’ll be approved.

No, unfortunately, we do not currently offer weekly repayment plans.

If you’re a repeat customer of ours, you might find that your loan application is declined. This can happen even if you have a good payment record. This is because we need to make sure we’re lending responsibly. Sometimes we have to:

• Decline someone if they apply for too many loans in a short period of time
• Decline someone after they have too many consecutive loans (even if they’re spread out over a long time)
• Decline someone if we suspect they have become reliant on high cost short term credit

We rarely contact employers during the loan application process and only do so in exceptional circumstances. However, we may contact your employer in the following circumstances:

1. For employment verification: Occasionally, if we can’t verify an applicant’s employment through other means, we have to contact their employer to confirm their employment status. If we do contact your employer for this reason, we will never divulge who we are or why we’re calling.
2. For application clarification: If we need to clarify any details on your application, but we can’t reach you using the contact information you’ve provided, we may contact your workplace. However, we will always try to only discuss your application with you and will only contact your employer when necessary.
3. To reach you to discuss repayment issues: In the event of non-payment, we will make every effort to contact you directly to discuss the matter with you. However, if we repeatedly fail to reach you, we may contact your employer in order to get in touch with you through them.

Your privacy and the security of your personal and financial information are of utmost importance to us at Cashfloat. We maintain strict measures to protect your data throughout the loan process.

If you’ve recently moved house (within the past 6 months), this could affect your chances of approval. To make sure we can handle your application correctly, you should:

1. Apply with your old address
2. Leave a note for our underwriters explaining that you’ve moved house and also provide your new address. To do this, you’ll be able to write to the loan underwriters after you submit your application and confirm your email address. The display will look like this:

If you don’t see this screen, send an email to client-service@cashfloat.co.uk instead. If you have any questions at all, feel free to contact us on 020 3757 1933 and press option one. We’ll be happy to answer them.

There are a few ways we can help you manage your loan repayments if you’re in financial difficulty. Please contact our team on 020 3757 1933, and we’ll discuss your options.

It’s important that you get in touch with us as soon as possible. We will discuss the situation with you, and we may be able to come to an arrangement that makes it easier for you to repay your loan. We may be able to adjust your monthly repayments to better match your financial circumstances, for example.

If you’re in arrears, this means you’ve failed to make the scheduled repayments for your loan.

If you ever miss a payment, we’ll send you an arrears letter to alert you and to remind you that you must make it as soon as possible. The arrears letter will provide details of your overdue payment, and you should make sure to read it carefully. As well as telling you how much you owe, it will also explain the consequences of not making the payment, including potential additional fees and charges and the possibility of legal action.

If you do not contact us or make the payment within the timeframe specified in the arrears letter, your account may be referred to a debt collection agency. This could result in further fees and charges being added, and it could also have a negative impact on your credit score.