Can’t Repay Your Payday Loan? Here’s What to Do

- by Elizabeth Redfern

You’ve taken out a short term online loan, you thought you’d be able to pay it back. However, the repayment date is approaching and you can’t repay your payday loan. What should you do? Cashfloat presents a comprehensive list of information and advice to help.

Cashfloat - what to do if you can't repay your payday loan

Payday Loan Repayments

Taking out a payday loan is one solution to the problem of needing money quickly. You can get the money you need in almost no time, and pay it back quickly too. However, the thing people worry about most when considering a payday loan is managing when it is time to repay your payday loan. At the time of taking out the loan, they may feel they can easily repay it. But you can’t predict the future, and circumstances might arise that prevent you from paying on time.

You might be worried about incurring huge fees and possibly getting into even more debt. Thanks to new regulations for the industry, lenders can only charge you set amounts in interest and late fees. However, you should still worry about how your finances could be affected if you aren’t able to repay your payday loan on time.

There are several reasons why you might find yourself unable to repay your payday loan in time. For example, you might be paid later than expected by your employer. Or perhaps an unexpected expense has arisen, and you needed to use your pay to cover that instead. If you think you are going to struggle to pay back your payday loan, try not to panic. Payday lenders need to treat borrowers fairly when they experience financial difficulty. By being aware of your rights and the industry’s regulations, you can ensure you aren’t treated unfairly by your lender.

When falling behind on loan repayments, there is no blaming it on the dog. Everyone should ideally take responsibility for their loan repayments to avoid damaging their credit report. Of course, there are many legitimate reasons why you might fall behind on a loan repayment. Here are some examples:

Payday Regulations

Firstly, it’s important to be aware of the regulations that payday lenders have to follow when someone is later repaying their loan. The regulations changed in 2014 and again in 2015, so you should make sure you know what they are. Firstly, there is a cap on default fees, which is £15. If your loan continues, they can’t charge you more than 0.8% a day on what you owe. There is also a cap on the total cost of the loan, which is 100% of the loan – meaning that you won’t pay back more than twice what you borrowed. This includes all interest, fees, and charges. Another important thing to know is that there is a limit on how many times your loan can be rolled over. Lenders can now only roll over your loan to the next month twice.

Also, they can only use a continuous payment authority to try to collect payment twice. They can also only take the money from your account if you have enough to cover what you owe. They are not allowed to take partial payments. However, you can give consent for them to take smaller amounts if you want to work out a more manageable repayment plan.

Cancelling a Recurring Payment

When you take out a payday loan, you usually agree to a continuous payment authority. This allows the lender to collect money from your bank account. However, they can only take the full payment amount if there is enough in your account, and they can only try twice. If you think that having the money taken from your account will mean you can’t afford essentials such as food, you can consider cancelling the recurring payment. To do this, you will need to contact your bank. You should also tell your lender you have done it. They can continue to charge interest and fees on the loan, so your next step should be to work out a repayment plan.

Don’t Roll Over Your Loan

When you get in touch with your lender, some of them might suggest that you roll over your loan until the next month. They can do this twice according to the law, but it’s not the best idea for you. If you allow this, you could end up owing more in interest and charges.

It’s a much better idea to try and work out a repayment plan first. If your lender does want to roll over your loan, they are required to give you debt advice first.

Check Trade Bodies

If you think you might struggle to pay back your personal loan, the first thing you can do is check which trade bodies the lender is a member of. These include the Consumer Finance Association, the Consumer Credit Trade Association, and the Finance and Leasing Association. Prominent payday lenders have signed up to a customer charter that sets out expectations for lenders. They require lenders to follow guidelines for how to handle people who are struggling to make repayments. They also ask that if you work out a repayment plan with the lender, they will freeze charges and interests so that your debt does not continue to build.

Cashfloat - what to do if you can't repay your payday loan

Cashfloat are a proud member of the Consumer Credit Trade Association, and strive to keep our customer service levels as high as possible.

Seek Advice on Debt

If you need advice on how to repay your payday loan, there are several resources you can use to get free advice. It’s better to do this before contacting your lender, to ensure you know your rights and have a plan for what to discuss with them. You can choose to get in touch with charities such as StepChange or the National Debtline. You might also be able to get advice from the Citizens Advice Bureau, which provides services in England and Wales, Scotland, and Northern Ireland. A debt advisor can help you work out a plan for paying your debt and can even negotiate with your lender for you. You should let your lender know when you start working with a debt advisor.

What to expect from your lender

Being unable to repay your payday loan in time might be worrying, but you have some ways to resolve the issue. Make sure that your lender is behaving fairly when you’re working everything out.

Take the Next Step towards your Payday Loan Repayment

We’ve given you a lot of information and advice about what to do if you can’t repay your payday loan on time. Now, it’s up to you to act on it. Be proactive! Call up your lender, discuss the situation, look into your options – we’re talking about your finances.

Cashfloat bad financial habits
About The Author
Elizabeth Redfern
Elizabeth Redfern is a born and bred Londoner who loves the city life. She is a proud chocoholic who enjoys reading, jogging and eating - especially chocolate! Elizabeth attained a first class degree in Mathematics but chose to make a career out of her real passion, writing. She has published many poems and short stories, but decided to join the Cashfloat educational channel writing team because she is passionate about helping people take care of their finances leaving them free to enjoy the finer points of life - most notably (in her opinion), chocolate!
Blog disclaimer

We do all we can to bring you interesting, practical and valuable information. However, please understand the following:

Information and data on this blog are for information purposes only. While we work hard to ensure it is accurate, we cannot accept responsibility for the accuracy, completeness, suitability or validity of any information provided on the blog. We will not be liable for any errors, omissions, losses, injuries or damages arising from its display or use. All information is provided with no warranties and confers no rights.

If you feel that any of the information published on our blog is not accurate, please notify us via email at

Cashfloat is rated 4.82 stars by based on 617 merchant reviews

4.82 / 5 Rating
617 Reviews
Extremely good and very happy.
Due to COVID my sons art exhibition was cancelled, at the last minute we received news it’s on again, but we needed extra equipment for his stand/area. Didn’t know where to turn but a friend recommended Cashfloat. Very easy user friendly website got cash in less than an hour, so thankful x
Very good and reliable. Very kind staffs and helpful.
Bottom content

Cashfloat is a trading style of Western Circle Limited - Company Registration Number: 7581337. We are fully authorised and regulated by The Financial Conduct Authority. FCA full permission license: 714479. ICO Registration Number: Z3305234

* Cashfloat terms and conditions apply. Applicants must be 18 or over. All loans are subject to affordability, applicant verification and traditional credit checks via various national databases by Cashfloat responsible lending policy. In most cases, loan decisions may take up to 30 minutes during office working hours. If your bank does not support Faster Payments, funds will be sent to your account the same day as approval so long as you’re approved by 16:30.

Representative example: Borrow £900 for 7 months. 1st monthly repayment of £187.92, 5 monthly repayments of £250.56, last monthly repayment of £125.27. Total repayment £1,565.99. Interest rate p.a. (fixed) 198.72%. RAPR 529.09% Our APR includes all applicable fees. Daily interest is capped at 0.74%.

Warning: Late repayment can cause you serious money problems. For help, go to

This site uses cookies. Find out more.